Refund policy
If Hong Kong licensed products are found to have factory defects after inspection, customers can exchange them for products of the same model within seven days (except for some designated products and accessories). Customers must bring the goods to the store for inspection and replacement. The arrangements and procedures for maintenance of licensed products in Hong Kong will depend on the brand agent. Balanced imported products have a five-day warranty. Our company is responsible for the warranty.
Each purchase can only be returned or exchanged once. If the replaced product is not in stock, the customer can exchange it for another product of equal value.
When exchanging goods, customers must present valid invoices, receipts, and unfilled warranty forms. The product must be packaged completely without any damage or scratches; and the product serial number (if any) must match the information on the invoice. Mobile phones and tablets also require an inspection paper stamped by the official maintenance department to prove that there is no human damage.
This return and exchange guarantee does not apply if the product requires a return due to price fluctuations in the market, limited-time discount price changes, or/or software problems.
Customers must return the gifts included with their purchase, otherwise we will need to deduct the value of the gifts.
This replacement guarantee does not apply to:
- Goods damaged due to accidental or negligent use or improper use;
- Man-made damage;
- Being unable to land due to water entry;
- The screen is dusty, has bright spots/light spots/dead spots, or the backlight of the e-ink screen is uneven;
- Random Accessories;
- Products without relevant invoices or/and receipts or/and without a completed warranty form;
- Registered software products;
- Products with damaged or/and scratched marks;
- Products that have been registered for maintenance;
If you encounter problems with wireless connection or APP operation, customers must directly contact the brand or agent for follow-up. Due to the large number of products and the complicated connection methods and device combinations, our company's frontline staff are unable to test whether the quality of the products meets production standards. Common situations include: router signal is not strong enough, Bluetooth headsets cannot be paired, APP cannot control products, etc.;
Refund procedure
All items sold are non-refundable except in the case of replacement coverage as stated above.
Products are subject to price fluctuations, and the selling price is subject to the moment the order is placed. If there are subsequent price adjustments or promotions, the price difference will not be refunded.
If a customer transfers money by mistake, the excess amount can only be converted into points for use in the next purchase. If the guest insists on a refund, handling fees and other additional costs incurred will be borne by the guest.
If the customer discovers that he or she has purchased the wrong product, the company can arrange for the customer to compensate for the price difference and replace it. If the customer finally requests a refund for reasons that are not the fault of the product, the customer needs to be responsible for the freight and send the complete product packaging and product back to the company. After receiving the goods, our company will refund the money (deducting 3% of the credit card expense fee) to the credit card used to pay for the order within 2 working days.
The company has the final decision